Do you require a contract?

Better Together does not have contracts or cancellation fees. We are committed to earning and retaining your business every day. We pride ourselves on our customer service.

Do you outsource your customer service? 

We encourage our customers to contact our company or their local account representative for assistance. However, we offer 24/7 customer service located in the U.S.

Are you a national company? 

Better Together is headquartered in Vancouver, WA. Currently all of our local representatives are located in the Western part of the United States. However, we work with businesses in all 50 states and have clients throughout the U.S.

Am I required to complete the PCI Compliance requirement? 

Better Together assists in the completion of your PCI compliance and any required scans. PCI compliance is required by the card brands. We ensure that the PCI compliance is completed and renewed as required to keep our clients in compliance and keep your breach protection in place. 

Will I receive a statement? 

Better Together mails detailed merchant statements to all of our clients unless the client opts out receiving via email. We do not charge for mailing statements to you. In addition, all clients can download their merchant statements from the website at no cost. Better Together is transparent with our clients on the cost of processing.

Will my rates or fees change in the future? 

Better Together will never increase the direct costs for processing your transactions. This is a promise that we will not break. We conduct annual reviews with our clients to show them that our cost has not changed and to discuss the future needs and/or plans for the business.

Can you work with my current POS system and/or software program? 

We integrate with approximately 85% of the systems in the market place today. During our consultation, we will determine if we are compatible with your current system. In some cases, a system is proprietary and only works with one processor. In those cases, we would need to change the system or discuss other workaround options.

What if my equipment stops working? 

If we provided the equipment, we will replace equipment at no cost if the issue cannot be resolved. In addition, we replace equipment every 2 years at no cost if a newer model is available. In most cases, we provide equipment for free as we are interested in helping the business process transactions.

Do you offer equipment leases? 

Better Together does not offer a lease as this inflates the cost of the equipment. However, we offer rental programs for POS systems that keep the cost low and you can simply return the equipment if you no longer need the system. We replace any equipment that is defective or broken at no cost. Credit card machines and PIN pads are provided at no cost in most cases.